Customer Support
Support Quality Analyst
Real resolution-time and sentiment metrics per agent from your ticket export.
Installable Desktop AppComing soon — installer not yet published
About Support Quality Analyst
Support Quality Analyst reads a real resolved-tickets export and computes average resolution time per agent plus overall customer sentiment across ticket text, using disclosed word-list scoring. No live helpdesk platform sync yet.
What you actually get
You don't just get access to a chatbot. You get a complete AI application installed directly on your computer.
- Dedicated desktop interface
- AI agent runtime
- Specialized tools
- File access, on your machine
- Workflows built for this task
- Permission controls you set
- Automatic updates
- License management
Supported platforms
windows, macos