Customer Support
Customer Support Agent
Triages real tickets against your FAQ list — resolves confident matches, escalates the rest honestly.
Installable Desktop AppAvailable now
About Customer Support Agent
Customer Support Agent classifies each ticket, scores its sentiment, and matches it against your real FAQ list. A confident match drafts a resolution from that real FAQ answer; no match escalates with a disclosed reason instead of guessing. No live helpdesk platform sync yet.
What you actually get
You don't just get access to a chatbot. You get a complete AI application installed directly on your computer.
- Dedicated desktop interface
- AI agent runtime
- Specialized tools
- File access, on your machine
- Workflows built for this task
- Permission controls you set
- Automatic updates
- License management
Supported platforms
windows, macos